Contract Terms & Conditions

Road America Auto Transport (the "Broker") agrees to arrange the transport of the Customer's vehicle based on the Customer's instructions. Please note that specific pick-up and delivery dates cannot be guaranteed. Pick-up and delivery will be conducted from commercial loading zones in the Customer's area or as close to their door as safely possible unless restricted by residential area regulations. If the Customer or their designated contact is unavailable during delivery, the vehicle will be taken to a terminal, and additional fees for storage and delivery will apply.

Service Tiers

Gold Tier – Full-Service Premium Experience

•  Payment: The Customer pays Road America Auto Transport in full prior to dispatch.

•  Process:

  - Road America manages the entire process, including securing a reliable carrier and handling all payments to the car hauler on the Customer's behalf.
  - The Customer will receive direct access to the carrier's contact information for added peace of mind.

• Benefits:

  - Hassle-Free Payment: No need to carry cash or manage payments with the carrier directly.
  - Comprehensive Support: Road America serves as the primary point of contact throughout the entire shipping process.
  - Convenience: The Customer can rely on Road America to handle all aspects of the transport.

Silver Tier – Flexible and Cost-Effective

•  Payment:

    - The Customer pays Road America Auto Transport a broker fee upon placing the order.
    - The remaining balance is paid directly to the carrier upon delivery, typically in cash or certified check.

• Process:

        - Road America provides initial setup and secures a reliable car hauler for the shipment.
        - The Customer is responsible for paying the carrier directly upon delivery.

•  Benefits:

  - Cost Savings: Lower upfront costs by separating the broker fee from the carrier payment.
  - Transparency: Direct management of the final payment to the carrier.
  - Reliable Setup: Road America handles all initial arrangements to ensure a successful transport.

Payment Details

• Broker Fee:
    - The broker fee covers Road America Auto Transport’s services, including finding a reliable carrier, managing logistics, and providing support. This fee is non-refundable once the order is dispatched.

• Merchant Fee:
    - A 3% merchant fee will be applied to cover electronic payment processing costs for all payments made to Road America Auto Transport.

• Carrier Payment:
    - For the Silver Tier, the Customer is responsible for paying the carrier directly upon delivery. Payment methods and exact amounts will be communicated during the booking process.

• Full Payment:
    - For the Gold Tier, the full payment, including carrier costs, is made to Road America Auto Transport prior to dispatch.

Insurance

The carrier provides damage coverage ranging from $100,000 to $500,000 for cargo insurance per load and a minimum of $750,000 for public liability and property damage. However, the carrier is not responsible for damages caused by mechanical or operating failures of the Customer's vehicle, leaking fluids, freezing, exhaust systems, or untied antennas. Any damage claims must be documented and signed on a condition report upon delivery and submitted in writing within 15 days of the delivery date. According to Department of Transportation regulations, all claims must be filed in writing, and all tariffs must be paid in full before the claim can be processed.

Inoperable/Oversized Vehicles

The Customer's vehicle should be in good running condition with no more than half a tank of fuel. Additional charges may apply if the vehicle is inoperable or oversized (e.g., longer than 16 feet, dual-wheeled large pickup, van, racks, or weighs more than 5,000 lbs.). Please inquire about these charges, which must be paid in cash or certified check upon delivery.

Luggage

The Customer should not leave electronic equipment, plants, pets, alcohol, drugs, or firearms in the vehicle. Any luggage should be confined to the trunk, avoiding heavy items and not exceeding 100 lbs. The carrier is not liable for personal items left in the vehicle or damages caused by excessive or improper loading. For shipments to Hawaii, Alaska, Puerto Rico, and the Virgin Islands, the vehicle must be empty except for factory-installed equipment and should have no more than a quarter tank of fuel. Any additional articles or excessive fuel will be removed at the Customer's expense.

By using Road America Auto Transport, the Customer agrees to the aforementioned terms and conditions. Road America Auto Transport operates under the Department of Transportation (DOT) number 3735540.